1. Free Shipping On all orders above 5000 INR for jewellery. 
  2. Orders below 5000 INR, the shipping charges are 200 INR
  3. To ensure that the order reaches you, in the shortest span of time, we ship through reputed logistics companies.
  4. We have several payment options provided by our payment partner Razorpay.


  1. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation.
  2. All orders are dispatched within 2-4 business days of order placement. Business days exclude public holidays and Sundays.
  3. Once the dispatch happens, delivery may take 1-7 business days depending on destination city. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
  4. The shipping company will make three delivery attempts. Incase of a failed delivery attempt its returned back to us and if for the delivery to be made again the customer will bear the delivery cost plus the return cost. Refunds will be provided after deducting 20% of the total order cost in case it's a failed delivery. 
  5. Made to Order/ Orders with customization might take 4-6 weeks to dispatch depending on the order. The same will be informed to you via email.
  6. We are not responsible for any delays caused by natural calamities and unavoidable circumstances. We are unable to redirect orders once items have been dispatched.
  7. All orders require a signature and proof of ID upon receipt of order.
  8. Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.
  9. While we shall endeavour to ship all items in your order together, this may not always be possible due to product characteristics or availability.
  10. We make our best efforts to deliver each item in your order within 16 working days of your placing the order, inclusive of processing time. However, in some cases, we may take longer, to ship the order as we may have to produce/procure it.
  11. While we shall endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
  12. If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our help desk (+91)9950141942  or email us at, mentioning your order reference number.
  13. PLEASE NOTE: Recipient needs to keep a photocopy of any of the following photo id proofs handy for receiving the delivery:-
  • Pan card
  • Driving License
  • Passport
  • Voters card

16.Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.


Label Pankhuri insures each order during the time it is in transit until it is delivered to you. We require a signature and proof of ID for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient other than yourself for delivery purposes (for example as a gift), then you accept a signature by them as well as their photo ID as evidence of delivery.