TERMS & CONDITIONS

This document, the “Terms and Conditions,” constitutes an electronic record as per the provisions of the Information Technology Act, 2000, and the rules thereunder, as applicable and amended from time to time. It pertains to electronic records in various statutes, as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not necessitate any physical or digital signatures.

This document is published in accordance with Rule 3 (1) of the Information Technology Intermediaries Guidelines Rules, 2011. These rules require the publication of the rules, regulations, privacy policy, and terms and conditions for accessing or using the website www.labelpankhuri.com. This website is owned and operated by Label Pankhuri. By using our website, you fully accept and agree to abide by these terms and conditions. If you disagree with any part of these terms and conditions, you must refrain from using our website.

Label Pankhuri retains the right to modify these terms and conditions periodically without any obligation to provide prior notice. It is your responsibility to review them regularly. All rights, including copyright, pertaining to this website, are owned by Label Pankhuri or are licensed to Label Pankhuri. Any utilization of this website or its contents, including copying or storing it in whole or in part, is prohibited without the explicit permission of Label Pankhuri.

For any inquiries regarding these terms and conditions, or for any comments or complaints related to our website, please contact us via email at labelpankhuri@gmail.com.

ELIGIBILITY CRITERIA

Any use, purchase, contract, or form on this website is not intended for users under the age of 18, unless it is permitted under applicable local laws or the permissible age is different. By using our website or agreeing to these terms and conditions, you confirm and represent to us that you are of a permissible age. We do not knowingly provide any services on the website to users under the permissible age, nor do we solicit information from anyone below the permissible age.

If we become aware that any person below the permissible age is using the website, we will promptly restrict their access. If you believe that an individual under the permissible age is using the website or if you have reason to believe that we may have collected information from a user under the permissible age, please contact us at info at labelpankhuri.com.

Those who choose to access this website from outside India are responsible for complying with both their applicable national laws and the laws of India.

COMMUNICATION

When you use our website or send emails or any other data, information, or communication to us, you acknowledge and agree that you are communicating with us through electronic records. By doing so, you consent to receiving communications from us via electronic records periodically and as needed. We may communicate with you through email or by any other mode of communication, whether electronic or otherwise.

PRICING & PAYMENT POLICY

  1. Currency and Payment: Prices displayed throughout the website are quoted in one of the following currencies, with a currency calculator available on the website for your convenience. Payment can be accepted in the quoted currency. Please note that prices exclude all indirect taxes, including VAT and GST.
  2. International Deliveries: For international deliveries, additional duties and taxes may apply to the ordered items as per the regulations of your country. These additional charges will be billed separately by the courier company at the time of delivery.
  3. Price Variability: Prices of the products featured on the website are subject to change without prior notice. They can vary from piece to piece and may fluctuate over time, depending on the prevailing prices of raw materials during production. Commodities such as gold plating, silver, and precious stones are subject to market fluctuations beyond our control. Occasionally, a piece may be sold and then recreated at a later date with a different price. The same is applicable to clothing and the raw materials and fabrics procured. This variance reflects the market value of the raw materials and does not necessarily indicate an increase in our markup.

ONLINE MERCHANDISE PRICING POLICY

We are dedicated to providing you with a seamless shopping experience, exceptional service, and an enticing selection of products at competitive prices through our website. However, it’s important to note that our Jaipur flagship store operates independently. Consequently, the products and pricing available at each location may vary.

The website may offer products that are not available in our physical stores. This means that a silver necklace, earring, or outfit may have different prices in-store compared to our website. Similarly, promotional offers, such as coupons and additional discounts, offered at one location may not be applicable at the others or in our physical store.

At Label Pankhuri, we strive to offer a diverse range of products and pricing options to cater to our valued customers’ preferences and requirements. We appreciate your understanding of these distinctions between our online and physical store offerings.

ONLINE PAYMENT POLICY

At Label Pankhuri, we prioritize the security and convenience of your online transactions. To ensure a safe and reliable payment process, all payments made on our website are securely processed through our trusted payment gateway partner, Razorpay.

We accept a wide range of major credit and debit cards, including Visa, MasterCard, and American Express. In certain cases and at our sole discretion, we may consider accepting bank transfers upon special request. For further assistance regarding bank transfers, please don’t hesitate to contact our customer care team.

Our commitment is to confirm the availability of ordered items and the shipping details before proceeding with your order transaction. In the rare event that we are unable to fulfill your order, you will be promptly notified via email.

Your trust in our payment process is of utmost importance to us, and we are here to assist you with any inquiries or concerns you may have.

ORDER OF PRODUCTS POLICY

  1. Invitation to Offer: All products and information displayed on our website constitute an invitation to offer. When you place an order for purchase, it constitutes your offer, which is subject to the terms and conditions listed herein.
  2. Acceptance and Dispatch: We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order occurs upon the dispatch of the products you have ordered. Please note that dispatch of all products in your order may or may not happen simultaneously. In such cases, the portion of the order that has been dispatched will be considered as accepted by us, while the balance will continue to be an offer to us. We retain the right to accept or reject the balance of the order.
  3. No Pre-Dispatch Actions: No act or omission of Label Pankhuri prior to the actual dispatch of the product order will be deemed as acceptance of your offer.
  4. Confirmation Emails: If you have provided us with your email address, we will promptly notify you by email to confirm the receipt of your order. Subsequently, we will email you again to confirm dispatch, thereby confirming our acceptance of your order.
  5. Color Accuracy: We have made every effort to display the colors of our products on the website as accurately as possible. However, please be aware that the actual colors you perceive may vary based on your monitor’s display. Therefore, we cannot guarantee that your monitor’s display will precisely reflect the color of the product upon delivery.
  6. Handcrafted Variations: All our products are handcrafted, and as such, there may be some variations in the actual product received compared to the product images displayed on the website.
  7. Packaging Variation: The packaging of the product may differ from the packaging displayed on the website.
  8. Product Availability: All products are subject to availability. We reserve the right to limit the quantity of products supplied, supply only a part of an order, or divide orders. We will promptly inform you if we are unable to fulfill your order.

MADE TO ORDER PIECES

  1. Order Processing Time: Made-to-order items will be custom-manufactured upon order placement and will be shipped within a period of 6-8 weeks from the date of order confirmation.
  2. Cancellation Policy: In the event that you wish to cancel your order for any reason, a cancellation fee of 50% of the final product cost will be deducted, and the remaining balance will be refunded.
  3. Payment Requirement: You are required to make a full payment of 100% of the product’s value at the time of submitting your made-to-order request.
  4. Shipping Charges: The shipping cost for made-to-order items will vary depending on the total value of the product, as follows:
  • If the product value exceeds Rs. 5000, shipping will be provided free of charge. Domestic couriers only. 
  • For products valued below Rs. 5000, a flat shipping fee of Rs. 200 will be applied to domestic orders. Domestic Couriers only. 

5. GST (Goods and Services Tax): A GST rate of 3% will be applicable to all jewelry purchases.

Certainly, here’s a draft of the sizing policy for your website:

SIZING POLICY

At Label Pankhuri, we strive to provide accurate sizing information for our products to help you make informed purchasing decisions. Please read our sizing policy carefully to ensure a smooth shopping experience.

Sizing:

  1. All jewelry dimensions displayed on our website are noted in centimeters (cm).
  2. While we make every effort to provide precise measurements, please be aware that each jewelry piece is unique, and slight variations may occur.
  3. For rings, we acknowledge that sizing can sometimes be challenging due to variations in designs. Some rings may feature adjustable bands to accommodate different finger sizes. Please refer to the product description for specific details regarding adjustability.
  4. If you have any questions or concerns about jewelry sizing, feel free to contact our customer support team for assistance.

General Disclaimer:

  1. While we aim for accuracy in all sizing information, errors may occur from time to time. We appreciate your understanding that each product is crafted with care and uniqueness in mind.
  2. If you receive a product with a sizing discrepancy that significantly impacts your satisfaction, please contact us promptly, and we will work to find a satisfactory resolution.